For a long time, I was a dependable vendor on Cardmarket, certainly one of Europe’s most well known platforms for trading cards. I preserved a wonderful status — about 400 favourable evaluations, zero disputes, and constant, Expert services. But just one unjustified dispute, dealt with by Cardmarket workers users Silvia Parravano and Christian Tobehn, adjusted every thing. on this page, I'll share my personalized expertise, reveal the structural flaws in Cardmarket's dispute approach, read more and problem a stark warning to other sellers.

A thoroughly clean report crafted about Years

A Proven Seller With 100% favourable suggestions

ahead of the incident, I used to be exactly the sort of seller each individual marketplace values. I outlined trading playing cards accurately, described circumstances transparently, and shipped promptly. I never ever been given a single complaint — only praise.

The Importance of Trust on Cardmarket

standing is almost everything for sellers on Cardmarket. just one blunder — even one that isn’t your fault — can damage many years of exertions. That’s what will make my Tale so alarming for Other people working on the System.

The Dispute That Shattered My Standing

Buyer requested the incorrect Card, Then Blamed Me

The trouble started off every time a purchaser ordered a card stated exactly by identify, established, and ailment. on acquiring it, they falsely claimed I'd sent the “Improper version” — Even with very clear listing evidence demonstrating I hadn’t.

evidence overlooked by aid

I submitted screenshots with the listing, card version, and ailment to verify my precision. But Cardmarket assist, specifically Silvia Parravano, overlooked the facts. rather than examining the listing or requesting clarification, she promptly sided with the buyer.

Silvia Parravano’s Mishandling from the Dispute

No Fair Investigation

Silvia’s determination was unilateral. She didn’t admit my proof or ask for any counterevidence from the client. She merely blocked my account. No Listening to. No 2nd view. No charm.

No Warning, No interaction

What created this worse was the suddenness with the motion. I was locked out of my account right away. My appeals — asking for an assessment or escalation — have been satisfied with automatic responses or silence. Silvia Parravano exercised complete authority without any accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing the exact same Pattern

In follow-ups, my situation was also viewed by Christian Tobehn, A further member of Cardmarket's aid workforce. sad to say, as opposed to examining the info objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections and a long term ban.

A sample of Seller Disregard

Are Honest Sellers staying Silenced?

just after this encounter, I started investigating on line boards and community threads. I immediately found out I wasn’t on your own. Dozens of long-time sellers reported related experiences — lots of involving Silvia Parravano.

a typical concept? customers often get, even when wrong — and sellers are remaining voiceless.

How This Hurts the Entire Marketplace

although platforms need to guard potential buyers, ignoring proof from honest sellers brings about a broken ecosystem. When have faith in is a single-sided, lousy actors take advantage, knowing they’ll be shielded by biased assist brokers.

the situation: No Oversight, No charm

deficiency of Transparency in Cardmarket’s System

quite possibly the most alarming challenge is definitely the absence of an appeals system. the moment staff members like Silvia or Christian make a choice, it’s final. There’s no 2nd evaluation, no accountability, and no way to revive entry to your account — It doesn't matter how solid your proof is.

Risk of Abuse and Blackmail

In my circumstance, I had been indirectly coerced into refunding a false declare — or shed my account completely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.

money and psychological implications

small business Loss right away

I invested a long time in setting up my vendor profile. All that effort was worn out quickly, along with probable potential earnings. My vendor dashboard, purchase history, and loyal purchaser base — all gone.

Emotional Toll on the reliable vendor

This wasn’t just a company hit. It was demoralizing. to get addressed similar to a fraud just after several years of integrity was emotionally devastating. I followed each rule, and nonetheless received punished.

What Cardmarket should Do to Regain rely on

System Reforms Are Urgently wanted

If Cardmarket would like to retain quality sellers and stop foreseeable future abuse, it need to:

• ✅ Introduce a clear attractiveness process for blocked accounts

• ✅ Require disputes to become reviewed by no less than two impartial assistance brokers

• ✅ coach personnel like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ safeguard sellers who submit clear, factual proof

• ✅ Establish accountability metrics for employees selections

with no these changes, honest sellers will carry on to get collateral problems inside of a program that blindly favors potential buyers.

Final views: Be cautious, keep Documented

for anyone who is at present marketing on Cardmarket, don’t think your great record will shield you. you happen to be usually one consumer criticism — even a Phony one particular — far from being silenced.

guard by yourself by:

• using screenshots of every listing

• Archiving interaction with potential buyers

• Backing up your account information on a regular basis

• planning for disputes — Even though you do nothing at all Improper

summary: 

My encounter with Silvia Parravano and Christian Tobehn need to serve as a serious warning to any individual working with Cardmarket. I believed from the platform. I performed by the rules. And that i nonetheless got taken out without the need of result in.

If Cardmarket continues to ignore seller rights, additional dependable vendors will walk absent. And when that comes about, the System gained’t just drop sellers — it’ll reduce its credibility.

Has some thing equivalent happened for you? Share your encounter and enable elevate awareness. Sellers deserve improved.